Citizen Assistance

The Citizen Assistance and Consumer Protection Office works to channel your needs and bring them to the appropriate areas for resolution. We're here to help you!

Direct contact lines

105

Call us every day of the week, from 7 am to 7 pm

HolaMuni345 428-4824

Or through the HolaMuni virtual assistant, 24/7, all year round. It is quick and easy!

Scan the code to open the chat on your phone.

What you can do

Complaints — File a complaint with a photo and location, and track previous ones.
Metered Parking — Start and end your parking session, check your balance, zones and hours.
Digital Bill — Sign up to receive your TGI and TSS bills by email.
Traffic and Misdemeanour Court — Appointments, licences, sketches and fine payment plans.
Bus Terminal — Arrival and departure times.
Tourism — Attractions, accommodation and dining in Concordia.
Useful information — Emergency phone numbers, events calendar and municipal news.

Start a complaint through the Citizen Portal

You can start a complaint by logging into the Citizen Portal.

Check the Status of a Complaint

With your complaint number you can check its current status.

Check the Status of a Complaint

What can you report?

Public lighting

Illegal dumping sites

Waste collection

Tree branches and weed clearing

Unpaved streets

Public spaces

Other

Important information for your complaint

Consumer Protection

Learn about your rights and make specific inquiries

Access