Consumer Information
Did you have a problem with a product or service?
The Citizen Assistance and Municipal Consumer Protection Office is here to help you. Learn about your rights and how to enforce them.
If you find yourself in a situation of special vulnerability when contracting goods or services, due to your age, disability, socioeconomic level, lack of digital or financial literacy, among other factors, you are entitled, among other specific measures, to:
Special protection
Priority, personalized assistance
Simplified complaint process
Streamlined procedures and support
Fast track for health matters
Complaints related to health and private health plans
Important information
Everything you need to know about your rights and how to file a complaint.
Frequently Asked Questions
Where to find us
Come to our offices to file your complaint or receive free advice.
Guido Di Gioia
Director