This Thursday, Mayor Francisco Azcué participated in the closing of the training program titled “Entre Ríos Desde Adentro: training in citizen service,” developed jointly between the Municipality of Concordia and the Provincial Secretariat of Citizen Service.
He also visited the facilities of the Directorate of Citizen Service and Consumer Defense that operate in the former North Station, offering taxpayers a space to receive inquiries, complaints, or claims, strengthening direct interaction between the state and the community.
“Improving, debureaucratizing, and streamlining service for our residents is one of the public policies we have been developing since the beginning of our administration. These offices allow us to receive the people of Concordia in a personalized manner, in addition to the fact that they can continue using 105 or HolaMuni. For this, it was necessary to train the staff because we want service to improve and results to be better,” stated Azcué.
The Directorate of Citizen Service and Consumer Defense, which operates at 101 San Lorenzo Oeste, has parking adapted for people with reduced mobility; accessible and harmonious circulation; booths for personalized service, and a mediation room.
“Whoever comes with a claim or a complaint must return home with an answer; that is why the training we carried out with the Province was important, because we are precisely looking for that: to provide tools for effective communication and conflict resolution,” highlighted the Mayor.
RESULTS
For his part, Guido Di Gioia, Director of Citizen Service and Consumer Defense, maintained that the area seeks to provide answers to various claims that arise from the community, as well as issues related to the rights that belong to citizens as consumers.
In that sense, he reported that so far this year “we have managed more than 13,000 claims, with a rate of over 70% positive results,” adding that in Consumer Defense “we have a rate of over 90% in the resolution of demands, and it is something that has a direct impact on achieving a better quality of life for all the residents of Concordia.”
During 2024, 94% of the cases presented were resolved, which, in economic terms, meant a recovery of 54 million pesos in favor of those who filed the demands.
CLOSING OF TRAINING
At the beginning of September, the Municipality of Concordia was the first municipality in Entre Ríos to join the “Entre Ríos desde adentro: training in citizen service” program, promoted by the Secretariat of Participation and Citizen Service, under the General Secretariat of the Government, with the support of the Uader Foundation and the Federal Investment Council (CFI).
The program aimed to strengthen the technical, communicational, and attitudinal competencies of provincial and municipal citizen service agents, while the specific objectives are to develop clear, empathetic, and results-oriented communication; standardize service standards throughout the public administration; provide emotional management tools for high-demand situations; implement quality criteria in service; and optimize processes and reinforce the identity of the public servant as an agent of institutional change.
This Thursday, the certificate delivery ceremony took place, with the participation of Vice Mayor Magdalena Reta de Urquiza; the Secretary of Citizen Participation and Service of Entre Ríos, Valentina Götte; the Provincial Director of Public Training and Transformation, Santiago Villarraza; and Provincial Deputy Marcelo López.
He also visited the facilities of the Directorate of Citizen Service and Consumer Defense that operate in the former North Station, offering taxpayers a space to receive inquiries, complaints, or claims, strengthening direct interaction between the state and the community.
“Improving, debureaucratizing, and streamlining service for our residents is one of the public policies we have been developing since the beginning of our administration. These offices allow us to receive the people of Concordia in a personalized manner, in addition to the fact that they can continue using 105 or HolaMuni. For this, it was necessary to train the staff because we want service to improve and results to be better,” stated Azcué.
The Directorate of Citizen Service and Consumer Defense, which operates at 101 San Lorenzo Oeste, has parking adapted for people with reduced mobility; accessible and harmonious circulation; booths for personalized service, and a mediation room.
“Whoever comes with a claim or a complaint must return home with an answer; that is why the training we carried out with the Province was important, because we are precisely looking for that: to provide tools for effective communication and conflict resolution,” highlighted the Mayor.
RESULTS
For his part, Guido Di Gioia, Director of Citizen Service and Consumer Defense, maintained that the area seeks to provide answers to various claims that arise from the community, as well as issues related to the rights that belong to citizens as consumers.
In that sense, he reported that so far this year “we have managed more than 13,000 claims, with a rate of over 70% positive results,” adding that in Consumer Defense “we have a rate of over 90% in the resolution of demands, and it is something that has a direct impact on achieving a better quality of life for all the residents of Concordia.”
During 2024, 94% of the cases presented were resolved, which, in economic terms, meant a recovery of 54 million pesos in favor of those who filed the demands.
CLOSING OF TRAINING
At the beginning of September, the Municipality of Concordia was the first municipality in Entre Ríos to join the “Entre Ríos desde adentro: training in citizen service” program, promoted by the Secretariat of Participation and Citizen Service, under the General Secretariat of the Government, with the support of the Uader Foundation and the Federal Investment Council (CFI).
The program aimed to strengthen the technical, communicational, and attitudinal competencies of provincial and municipal citizen service agents, while the specific objectives are to develop clear, empathetic, and results-oriented communication; standardize service standards throughout the public administration; provide emotional management tools for high-demand situations; implement quality criteria in service; and optimize processes and reinforce the identity of the public servant as an agent of institutional change.
This Thursday, the certificate delivery ceremony took place, with the participation of Vice Mayor Magdalena Reta de Urquiza; the Secretary of Citizen Participation and Service of Entre Ríos, Valentina Götte; the Provincial Director of Public Training and Transformation, Santiago Villarraza; and Provincial Deputy Marcelo López.