SUMMARY
The following Ordinance constitutes the present Municipal Official Bulletin:
Ordinance: 38.622.-
Concordia, July 24, 2025The following Ordinance constitutes the present Municipal Official Bulletin:
Ordinance: 38.622.-
Administrative case file No. 28,662 –SC.
ORDINANCE “CONTACT DATA SIGN FOR THE CONSUMER AND COMPLAINT BOOK OBLIGATION”.
THE DELIBERATIVE COUNCIL OF Concordia
ENACTS THE FOLLOWING
ORDINANCE
CHAPTER I – “GENERAL PROVISIONS”
ARTICLE 1.- In order to guarantee the effective exercise of the right to information, to be heard, and to file a claim against abusive practices, omissions, or deficiencies in customer service, it shall be mandatory for all commercial establishments and/or private service providers with customer service located within the jurisdiction of the City of Concordia:
a) The display in a visible place of a “Contact data sign for the consumer” from the Directorate of Citizen Attention and Consumer Defense;
b) The implementation, display, and availability of a “Book of Complaints, Suggestions, and Claims”.
ARTICLE 2.- The enforcement authority of this Ordinance shall be the Municipal Executive Department, through the Directorate of Citizen Attention and Consumer Defense, or the area that may replace it in the future. It shall have the power to issue the corresponding regulations, in which it may establish a sanctioning regime and a mechanism for exceptions to subsection b) of art. 1, responding to the impossibility of small businesses to comply with this requirement.
CHAPTER II – “CONTACT DATA SIGN FOR THE CONSUMER”
ARTICLE 3.- A “Contact Data Sign for the Consumer” is understood as any sign that establishes contact information regarding the Directorate of Citizen Attention and Consumer Defense of the Municipality of Concordia, which must be displayed in a place visible to the public and shall have the following minimum requirements:
- a) Dimensions equal to or greater than 21 cm by 29 cm (A4 size);
- b) Legible typography with high contrast against the background;
- c) Location at the main entrance or public waiting area.
- a) Name of the Directorate;
- b) Address, telephone number, and business hours;
- c) Municipal website;
- d) QR code for access to the municipal website;
- e) The legend: “Did you have a problem? You can file your claim at the Directorate of Citizen Attention and Consumer Defense”.
ARTICLE 5°.- The Directorate of Citizen Attention and Consumer Defense must create an official design; which will be digitized and can be downloaded from the institutional website of the Municipality of Concordia or requested at the offices of said Directorate.
CHAPTER III- “BOOK OF COMPLAINTS, SUGGESTIONS, AND CLAIMS”
ARTICLE 6°.- A “Book of Complaints, Suggestions, and Claims” is understood as any physical instrument that allows users to register claims, suggestions, or complaints regarding the service received. It must be countersigned and numbered by the enforcement authority.
ARTICLE 7°.- The business or company must inform, by means of a sign at its own expense in a visible place, of the existence of the “Book of complaints, suggestions, and claims”. It must meet the following requirements:
- a) Dimensions equal to or greater than 21 cm by 29 cm (A4 size);
- b) Contain the legend: “This establishment complies with Municipal Ordinance No. ___. Controlled by the Directorate of Citizen Attention and Consumer Defense of the Municipality of Concordia”.
ARTICLE 8.- The Book must be freely accessible to the user and the minimum data that each claim must contain shall be:
- a) Name and surname of the claimant;
- b) DNI;
- c) Telephone;
- d) Email;
- e) Signature
- Free description of the fact or situation that affects you;
- Date of the claim.
ARTICLE 9.- The establishment must provide a written copy of the claim to the user, signed and stamped by the person in charge, and send another copy to the Directorate of Citizen Attention and Consumer Defense within a maximum period of ten (10) business days.
ARTICLE 10°.- Sufficient reasons to register a complaint, suggestion, or claim in the Book shall be considered, in a non-exclusive manner:
a) Excessive waiting time;
b) Unworthy or inadequate treatment;
c) Lack of response or information;
d) Lack of accessibility;
e) Breach of agreed conditions;
f) Refusal to issue an invoice or contractual documentation;
g) Any act that affects consumer rights.
ARTICLE 11°.- Entries in the Complaint Book shall not constitute a formal administrative claim before the Directorate, and must be made through the channels established in the current procedure. Nor shall it be considered a report of an infringement of National Law No. 24,240 on Consumer Protection and Provincial Law No. 8,973.
CHAPTER IV- “SANCTIONS”
ARTICLE 12°.- Failure to comply with the provisions established in this Ordinance shall be sanctioned with a fine of 1 to 5 Juristas. The determination of the sanction within said range shall take into account the severity of the infringement, recidivism, and other circumstances of the case.
ARTICLE 13°.- The Municipal Misdemeanors Court shall be the authority for application and adjudication, at the request of the Directorate of Citizen Attention and Consumer Protection, which must submit the corresponding report with the prior administrative case files.
CHAPTER V- “SUPPLEMENTARY PROVISIONS”
ARTICLE 14°.- Business Chambers, Consumer Associations, Professional Associations, and other entities are invited to collaborate with the dissemination and implementation of the established provisions. The Municipal Executive Department is authorized to sign agreements with said institutions, aimed at fulfilling the objectives of this Ordinance.
ARTICLE 15°.- This Ordinance shall enter into force 60 (sixty) consecutive days after its publication in the Official Gazette.
ARTICLE 16°.- Communicate, publish, register and archive.
“FEDERICO ZORRAQUÍN” SESSION HALL, July 24, 2025.
Lic. MAGDALENA RETA DE URQUIZA
President
Dr. VERÓNICA NATALIA DELGADO
Secretary
EXECUTIVE DEPARTMENT, July 28, 2025
ORDINANCE No. 38,622
Considered a Municipal Ordinance, communicate, publish, register, and archive.-
Dr. FRANCISCO AZCUE
Municipal President
Dr. LUCIANO DELL´OLIO
Secretary of Government.